Customer Support
At TorontoVogue, we are committed to providing exceptional customer service. Our team is here to assist you with any questions or concerns regarding your orders, products, or general inquiries.
1. How to Reach Us
You can contact our customer support team via:
- Email: info@torontovogue.com
- Our team is available to respond to your inquiries within 24-48 hours on business days.
2. Support Hours
- Monday to Friday: 9:00 AM – 6:00 PM (EST)
- Weekends & Holidays: Closed
3. Inquiries We Handle
We can assist you with the following:
- Order status and tracking information
- Product questions and availability
- Return, refund, and exchange requests
- Shipping and delivery issues
- General product inquiries
4. Response Time
We aim to respond to all inquiries within 24-48 business hours. However, during busy periods, response times may be slightly longer.
5. Resolution Process
Our goal is to resolve your issues as quickly as possible. If a situation requires additional time, we will keep you updated throughout the process until a satisfactory resolution is reached.
6. Escalation
If your issue is not resolved to your satisfaction, you may request to escalate the matter. Our senior support team will review and address your concerns.
7. Contact Information
For any assistance, please contact us at:
- Email: info@torontovogue.com