Return & Refund Policy

At TorontoVogue, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

1. Returns

  • You have 14 days from the date of receiving your product to request a return.
  • To be eligible for a return, the product must be in its original packaging, unused, and undamaged.
  • Once we receive the returned product, it will undergo a quality inspection.

2. Refunds

  • If the product passes the quality inspection and is deemed undamaged, we will process your refund.
  • Refunds will be issued within 10 business days after the inspection to your original payment method or bank.
  • Please note that shipping costs are non-refundable.

3. How to Initiate a Return

To start the return process, please contact us at info@torontovogue.com with your order details. Our customer service team will guide you through the process.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@torontovogue.com with photos of the damage. We will arrange for a replacement or a refund.

5. Non-Returnable Items

Certain items are non-returnable, such as:

  • Perishable goods
  • Gift cards
  • Sale items (unless faulty)

6. Exchanges

If you wish to exchange a product, please contact us at info@torontovogue.com. Exchanges are subject to product availability and must follow the same conditions as returns.

7. Shipping for Returns

  • Customers are responsible for the cost of return shipping unless the product is defective or we made an error in your order.
  • We recommend using a trackable shipping service to ensure your return is safely received.

8. Contact Us

For any questions about returns or refunds, please reach out to us at: